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It had nothing to do with you selling ebook readers, despite what you might want to think. Amazon is very strict about customer satisfaction. I buy extensively from them and if you complain about a seller they take it seriously. In fact if you complain about *them* they take it seriously. Every time I've called/emailed about a problem, not only have they resolved it, but for anything more than trivial they've also given me a $10 credit on my account.
One seller was very snotty to me about returning an item and insisting I pay return shipping for a defective item. I told him that he could send me a label or I'd complain to amazon since he was violating their return policy for defective merchandise. I received the label via email less than an hour later.
I'm not a big fan of Kindles because I don't like being locked into the mobi format, but I ♥ Amazon. They treat me like a valued customer unlike most merchants today.
-Marcy
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