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All I know is I haven't been so pleased with a company's customer service since the days when CompUSA was still a brick and morter store. I once bought a Sidekick phone from them along with the extended service agreement (which I normally avoid). Within a month, I returned to the store with an obviously severely damaged phone. When the man at the service counter asked what happened, I told him, "The instructions didn't mention that you weren't suppose to park them under forktrucks. It dropped out of my pocket and it was run over by one." The customer rep laughed, and replaced the unit with no further questions at no charge.
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