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They are not truthful, they are your opinion.
I personally like the software. Yes it can be a bit slow and clunky on a lower spec machine, especially if its got lots of books, but it does provide a very simple interface that is very easy to use. It's my prefered method of loading my books onto my PRS-600.
They definately could do with spending a lot of time improving the software, but it does do the basics. It's stores books, handles DRMed books, downloads of purchased software and transfering of books to the reader. It even does a resonable job of being used as a PC-based reader (within the bounds of the limitaions of ADE).
I still use Calibre for some of my management needs but the Sony software is my main tool.
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