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I talked with a B&N salesperson a couple of months ago at the Nook display in the store, and I felt a little sorry for him, actually. He was anxious to help me explore its capabilities, but it seemed like he had been thrown out there without any training or info at all. We kind of worked through it together. I didn't buy one, but he gave me the coupons for the free ebooks based on the fact that I had downloaded the B&N desktop reader. He was very nice, just not very prepared. I'm not sure it was all his fault.
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