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WT Sharpe · 08-23-2010, 02:09 PM

My first K2 survived quite a bit of knocks, including being dropped on a cement floor and being accidentally slung about 20 feet across an asphalt parking lot before finally being killed off with a drop to the floor. That time, I didn't contact Amazon because of all the scars it had sustained at my clumsy hand, but simple ordered a new one.

And, yes, after the new one arrives, they want the old one back. I still consider their response to be above and beyond, especially since I made it clear in both an e-mail and a verbal conversation that it had fallen from a desk.

Amazon customer service rocks!

08-23-2010, 02:09 PM	#11637
WT Sharpe Bah, humbug! Posts: 39,072 Karma: 157049943 Join Date: Jun 2009 Location: Chesapeake, VA, USA Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.	My first K2 survived quite a bit of knocks, including being dropped on a cement floor and being accidentally slung about 20 feet across an asphalt parking lot before finally being killed off with a drop to the floor. That time, I didn't contact Amazon because of all the scars it had sustained at my clumsy hand, but simple ordered a new one. And, yes, after the new one arrives, they want the old one back. I still consider their response to be above and beyond, especially since I made it clear in both an e-mail and a verbal conversation that it had fallen from a desk. Amazon customer service rocks! Last edited by WT Sharpe; 08-23-2010 at 02:14 PM.