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Originally Posted by EowynCarter
Is support from other company that bad, that we go : whooo ! when a company acts in a normal way ?
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As a general rule, yes. However,
Quote:
Originally Posted by EowynCarter
Seriously, if a devices broke every time they fall off a desk... None would last long, really.
Then if you drop you kindle from second floor and it break, yeah, ok.... there is "accident" and "accident". I expect a minimum solidity from my devices.
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I seem to remember a time where we took care to make sure things didn't fall off of desks unless we could afford to replace them. We're now in a world of disposable technology and companies know it...I had a little Timex Sinclair 1000 computer when I was a kid; didn't do much with its 2K of memory compared to today of course but I treated it like it would explode if I dropped it. And if anything happened to the family Atari 2600, there would have been hell to pay. Today, people might as well throw their cell phones out a car window for all they care about them. I sometimes even give Shel grief about taking better care of things, parroting my parents' famous "we're not made of money" line.
Manufacturers brought prices down by offshoring, and they know that if you wanted something badly enough in the first place, you'll be back for another one if something happens to the first one so, like every other manufacturing concern, they have no vested interest in making their products bulletproof.
I'm sorry Tom's Kindle died, and equally happy Amazon offered to replace it, but yes, that is what I would call "above and beyond". In addition, does Amazon require the original to be sent back? If so, they will most likely fix it and sell it as refurbished, so don't look for any altruism there.