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And there are Kindle owners who've told B&N employees that they've purchased books for Kindle on sites other than Amazon, and been told that they're "mistaken". Or they say that Kindle can't send software updates wirelessly (it can). B&N employees who don't understand the concept of "public domain".
And what's with this "multiple formats" stuff? Nook only reads 3 formats. Yes it can take books from multiple sources. But it only supports EPUB, PDB and PDF (and PDB is just EPUB with B&N's DRM).
I've only had my Nook for a couple of weeks, and only bought it because I found that it can now read my books from Sony, Kobo and Borders, but my Sony couldn't read my B&N books because of B&N's DRM. (The hazards of all those reader apps on my iPhone.) So I found a great deal on a Nook on eBay & sold my Sony. But honestly, it's sad to hear about B&N employees who are either so ill-informed or willing to lie to try to sell their readers. Luckily that hasn't happened at the local B&N here, the employees I've talked to are just happy to have people reading on any e-reader.
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