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Khai · 08-21-2010, 05:41 PM

Hi guys!

My nook recently died on me, being forever stuck at the 'Your device is starting up >>' screen. So, I currently reside in Singapore & I bought my nook via a forwarding service (Borderlinx) and now, I need to replace it.

I called B&N through Skype and after putting me on hold for at least 10 min, they told me that they would be issuing me a replacement. He gave me the option of a rapid one or the normal replacement, I opted for a rapid replacement.

He tells me that they will send a new nook to me and I have to return mine within 14 days. And if I don't, they will charge my card, but if for whatever reason they receive my defective nook after 14 days, they will reverse the charge.

I have a few questions:

1) I remember him saying something about a shipping label (?) so that I would not have to pay for shipping, but obviously this is not going to work from where I am, but out of curiosity, how do they send it? All I received was an email from B&N with my RMA number.

2) What do I have to include in the package? Just the nook or the whole box + the charger, accessories etc.

3) Will they mind if the country of origin is Singapore? Hehe

Any help is appreciated!

08-21-2010, 05:41 PM	#1
Khai Enthusiast Posts: 49 Karma: 12 Join Date: Mar 2010 Device: nook	Exchanging nook from overseas Hi guys! My nook recently died on me, being forever stuck at the 'Your device is starting up >>' screen. So, I currently reside in Singapore & I bought my nook via a forwarding service (Borderlinx) and now, I need to replace it. I called B&N through Skype and after putting me on hold for at least 10 min, they told me that they would be issuing me a replacement. He gave me the option of a rapid one or the normal replacement, I opted for a rapid replacement. He tells me that they will send a new nook to me and I have to return mine within 14 days. And if I don't, they will charge my card, but if for whatever reason they receive my defective nook after 14 days, they will reverse the charge. I have a few questions: 1) I remember him saying something about a shipping label (?) so that I would not have to pay for shipping, but obviously this is not going to work from where I am, but out of curiosity, how do they send it? All I received was an email from B&N with my RMA number. 2) What do I have to include in the package? Just the nook or the whole box + the charger, accessories etc. 3) Will they mind if the country of origin is Singapore? Hehe Any help is appreciated!