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kilohertz53 · 08-21-2010, 09:05 AM

I'm glad the accelerometer is going to get fixed, but on the whole, the upgrade sounds underwhelming. I'm impatient, but I guess I can wait until August 30th.

I don't care all that much about the audio, video, and web browsing functions of "The Book", but I would like to see working hyperlinks in e-books and have the ability to directly download ebooks from sources like MobileRead and Project Gutenberg, not just "EBooks Media".

I assume The official upgrade is taking this long because Augen is a small company that contracts out all its hardware and software work. Small company = small contract = low priority. That's just the reality of outsourcing, and I can deal with that.

Where Augen really dropped the ball was in keeping customers informed. The customer support site doesn't have a product registration option (a big mistake, IMHO), the News and Knowledgebase sections go without updating for months at a time, and the Augen forum is practically a ghost town. No wonder customers feel abandoned. (The whole debacle with the illegal software on the GenTouch Android tablet didn't help Augen's image either.)

08-21-2010, 09:05 AM	#19
kilohertz53 Zealot Posts: 141 Karma: 671 Join Date: Jul 2007 Location: Harwichport, MA Device: Sony PRS-500, Sony PRS-350, Augen "The Book"	I'm glad the accelerometer is going to get fixed, but on the whole, the upgrade sounds underwhelming. I'm impatient, but I guess I can wait until August 30th. I don't care all that much about the audio, video, and web browsing functions of "The Book", but I would like to see working hyperlinks in e-books and have the ability to directly download ebooks from sources like MobileRead and Project Gutenberg, not just "EBooks Media". I assume The official upgrade is taking this long because Augen is a small company that contracts out all its hardware and software work. Small company = small contract = low priority. That's just the reality of outsourcing, and I can deal with that. Where Augen really dropped the ball was in keeping customers informed. The customer support site doesn't have a product registration option (a big mistake, IMHO), the News and Knowledgebase sections go without updating for months at a time, and the Augen forum is practically a ghost town. No wonder customers feel abandoned. (The whole debacle with the illegal software on the GenTouch Android tablet didn't help Augen's image either.)