I concur, basschick.
This is a community forum and as such participation in it differs from a mere impersonal staff blog. We let our personalities show and we expect the same from those company reps who participate here. Allowing yourself to be known as an individual (and that doesn't necessarily mean telling us what you had for breakfast) engages the reader of the post, making the poster both more real and more believable - which, after all, is what you want in public relation terms to increase the sales of your business and keep your customers happy.
We are obviously not a Facebook/Twitter crowd, just going by the number of people who don't participate in those sites (include me in that - I won't touch them because of their many security lapses) so we shouldn't be confused with that audience.
I'm glad that Astak is continuing to take an active role in this forum (it's only commonsense, after all) and is available to resolve problems. That gives them a leg up on companies who don't take advantage of this method of reaching their customers (e.g. Aluratek
). But you need to know your audience and adjust your approach accordingly; one size does not fit all. A happy forum increases the word-of-mouth for Astak.
