[ue14]

Hi, I just joined this forum to post my gratitude to the community and to billingd especially. After trying to update the firmware on my Kobo using Borders desktop application the device got completely messed up (not recognized as USB decice when plugged-in, hard reset required after sending the device to stand-by, pre-installed books not showing although in memory, constantly drawing power, and some more issues; same behavior was reported by others).

Of course as a loyal customer at first I approached Borders customer service. My experiences were not too good though. After some emails and the information that a support ticket was opened absolutely NOTHING happened for days except that some more information were requested. Even after me asking when a preliminary response can be expected there was no reaction.

Figuring that no help was to be expected from customer support I decided to try the SD card firmware update myself. Again, the instructions for updating the Kobo reader (for Linux users) as described on the Borders (Australia) homepage did not work for me (see entry #17). But with the instructions given in #17 and #24 (thanks again billingd) I was able to produced a SD card which did the firmware update just fine using an Ubuntu live system.

Now I'm a happy Kobo user again as the device fits me perfectly - just reading and no other fancy stuff. I do have the SD card with me and in order to return the favor to the community I can offer to ship it to a Kobo user in my vicinity (I live in central Europe - Austria that is) on a first come basis just drop me a private message with details.