Quote:
Originally Posted by lord_blackfang
What baffles me is that there are still enough computer-illiterate people out there to make such a service profitable.
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I know someone who paid Geek Squad $100 to set up their wireless router. I don't consider myself at all savvy with networking, but with the help of 1) my cable company and 2) the router help desk, I got mine set up in half an hour.
She, on the other hand, didn't want to deal with the frustration (it's not like most IT help desk treat users like they have two brain cells to rub together!), so it was worth it to her.