[pilotbob]

This will start as a rant...

Audible and Amazon support SUCKS!

I accidentally created a new Audible account with my Amazon credentials when trying to buy a gift certificate for my Mom. Yesterday was her 70th birthday. It went in as a membership on this new account I created.

My mom told me she wasn't able to pay for her annual membership with the last gift cert I bought her so not to get that. So, I decided to ask for a refund and I would buy her a Kindle 3... as we were talking about it yesterday and she decided she wanted one.

So this AM I called Audible and asked for a refund and told them I didn't need that new account, I would keep using my current Audible account. He said, ok I will remove that account.

Next I went to amazon to pre-order my mom's Kindle 3 and it would not take my password. I tried to do password recovery and didn't get the email. I called Amazon and they told me... oh, you account is closed. I said, Audible must have done that and please reopen it. No can do.. WTF???

The only recourse... create a new amazon account, you can still use the same email address. Wait... what about all my Kindle books? Transfer them... no can do... we'll connect you to Kindle services support.

Now... This is the Kindle support ROCKS part. I talk to a nice guy named Perry.... he said... oh thats not good and I can't move them. How about if I just refund all your kindle books and you just rebuy them on your new account.

I was shocked.... but said that would be great. He went through and sent me a list of all my Kindle books... with a list. I told him several were free when I bought them and they might not be now. he said... no problem, I'll just give you some gift credit for that... he put $25 credit on my new Amazon account and told me if it didn't cover it... let him know and he would take care of it.

So... I went from oh crap... I lost all my Kindle library (well, I had all the books backed up locally so I still have the books) to AWESOME this guy is so helpful.

So... bad Amazon for not being able to open an accidentally closed account... Kudos to Kindle support for hooking me up and making it right.

BOb