Hi there, thank you for trying to help :0)
I had tried all of that and much more but... oh dear... what a goose... This morning it worked! The only thing different was that my kobo was turned ON when I plugged it in, normally I have it off, I had no idea it had to be turned on to work! What a goose indeed!
Any other time I have put books on it I have never had it turned on.
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