Quote:
Originally Posted by Pushka
So I sent an email to amazon stating that the font was dreadful and I had to up the font size in order to read it, and didn't want to drain the battery too quickly. Plus I hate reading font too large anyway. So they sent me back an email ignoring the horrible font issue, but told me how to charge the battery. Sigh. They don't read the emails but simply do a search for a common word and dump their spiel about that. Needless to say they will get the "did not answer my question " response.
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Can't help you with your issue, but I just wanted to point out that the automated response that doesn't answer the initial question is a very common problem with user "support". In many cases, a polite reply saying more or less "thank you for your answer, but this doesn't solve my problem (repeat original question here)" will get you a human answer (good or bad). I don't know how good or bad Amazon support is, but I've had good result with this strategy with other companies. Except Microsoft, who kept sending me the same canned reply over and over again :rolleyes;