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Old 08-16-2010, 12:47 PM   #12
jenifer.ezread
EZ Read Team Member
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Posts: 114
Karma: 602
Join Date: Aug 2010
Device: EZ Read Pocket Pro
Quote:
Originally Posted by Lady Fitzgerald View Post
Ok, I emailed Robert and heard squat! Shortly after that came the announcement that Robert "retired" and Jenifer was taking over. I still have a dead Mentor. I would try to flash it with Cool Reader firmware, as several here, have suggested but haven't because, first, I don't want to lose the books that came with the Mentor (especially the one that I was reading) and, second, I've yet to see directions for flashing firmware I can understand. Now what? Play frisbee with the thing?
I'm sorry I didn't get to this thread sooner, I just got back from the weekend.

My first suggestion would be to send a message to support@astak.com. I am literally a cubicle away from the team, so I can ask them to be on the lookout for your email. Also, please CC your message to my email at jenifera@ezread.com. That way I can pester them even more.

Being without your reader must be frustrating, so I hope we can find a solution soon!
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