Quote:
Originally Posted by Artificer161
If I move the USB cable around I can get it to stay logged on longer but this never lasts very long. To see if it was my PC that was the problem I took my e reader and cable over to several friends’ houses and had the same issue on 4 different PC’s and a Mac. So this leads me to conclude the cable is bad. However I can charge the E reader without issue with the wall plug set up.
So I called Astak talked with someone told them my issue and asked if they could send me a replacement cable. The answer I got was that they would call me back. Believing that the squeaky wheel gets the grease I sent them 2 e mails, one directly to the woman I talked to when I order my e reader and another to there customer service e mail. This all was 2 weeks ago and I have yet to receive a call back or any action at all from Astak.
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I just got back to work after the weekend, or I would have addressed this sooner. It does sound like you need a new USB cable, and I'm sorry you have not heard back from our support team yet. I'm not sure why they wouldn't address this.
As frustrating as it will be to write again, please send a very brief e-mail to
support@astak.com. I find that if you ask for something outright, they will know how to best solve the issue. I will talk to our tech right now to make sure they take care of your issue today, or at the very least, write you back with a solution. Also, CC your email to support to me at
jenifera@ezread.com, that way I can pester them even more.