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Old 08-15-2010, 04:15 PM   #14
kilohertz53
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Posts: 141
Karma: 671
Join Date: Jul 2007
Location: Harwichport, MA
Device: Sony PRS-500, Sony PRS-350, Augen "The Book"
Quote:
Originally Posted by Metal Mick View Post
The patch is an interesting one, for it is marked as "unofficial announcement" on the Augen forum and perhaps this is why it is not up on the Augen website, despite an assurance it would be. In any event, the screwing-up of the auto rotate should have been fixed almost immediately.

Has anyone actually rung the head office - not the support number and gotten hold of one of the company Heads to talk to them? I'd happily do that once I get my TBs.
I've got a couple of open service requests in on the Augen Customer Support site. If I don't get a satisfactory answer within the next few days about when I might expect to see an update to the update to fix the accelerometer, I'll probably fax and/or snail-mail a polite but firm complaint letter to the CEO of Augen Electronics. For any TB owner's reference files, that would be:

Gary Gofman, CEO
Augen Electronics Corp.
250 N. Dixie Highway
Suite 13
Hollywood, FL 33020

Tech Support: 877-284-3665
Corporate Office: 954-929-4446
Fax: 954-929-9194

Personally, I don't like to read in landscape mode, but the unofficial update turned what was supposed to be a "feature" into a very annoying "bug".
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