Quote:
Originally Posted by StealthyScribe
I've been trying to update my library on my desktop app and sync my Kobo for two days now and I keep getting this error:
"We were not able to sync your account. Please try again at a later time. If this continues please contact customer support."
I've tried again at a later time...I've contacted customer support...they asked me if I've added anything to my computer (which I haven't), and they said as a last resort, uninstall and re-install the desktop app. I did that and I'm still getting the same error.
Has this happened to anyone else? Any suggestions as to how to resolve the issue?
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I'm guessing you're on the Kobo app. I just tried and I'm able to connect ok. Do you get the error when Updating your library or syncing the Kobo? I just tried updating library, but as soon as that's done I'll try syncing the Kobo.
Quote:
Originally Posted by qwiggles
Same problem.
"We were not able to sync your account. Please try again at a later time. If this continues please contact customer support."
And then,
"There was an error connecting to the network. Please try synchronizing later."
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Hey qwiggles, what were you doing when you got the first error, and then when did you get the second error. Would help to know the context.
Quote:
Originally Posted by StealthyScribe
It's still happening to me. I've got an open ticket with Kobo, but so far nothing they've suggested has worked.
I just checked my ticket...they've asked me if I've upgraded to v1.4 yet...I told them I have but the way the response to me was worded it looks like they're asking me to re-upgrade. I don't get how this would help...I'm trying to upgrade my library without the device being plugged in and it's not working. When I plugged it in and tried to sync I get the same error. This seems to be a desktop app error, not a device problem.
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Have you always had this problem? Might sound silly, but if it used to work and now doesn't, try:
1. Reboot if you have not already. (Hard reboot)
2. Uninstall / reinstall the desktop application
Also, try on another computer and see if you can isolate the issue to just on computer, or if it happens across many computers, which means the issue is either with the app or our servers.
Quote:
Originally Posted by zoran
I don't use this method, so pardon my question if stupid.
Is there any chance to copy the book to the device and let
it stay there?
Also, I did not try out to add new books. How it behaves?
Does it reprocess all again?
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I usually recommend you use the Kobo desktop app sync. Adding new books will only process the delta (new books) except if it will grab and synchronize bookmarks from each of the books that are already there. (This is when using the Kobo desktop app).