Thread: Classic And B&N doesn't *do* repairs except for original purchaser!
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Old 08-13-2010, 07:18 PM   #23
JSWolf
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Quote:
Originally Posted by delphidb96 View Post
Waitaminit. I'm not all that concerned with whether I have to pay to have it fixed. Nope. I've got enough money budgeted to pay for a screen repair. (Industry standard runs between $110 - $135.)

What pisses me off is that B&N WON'T repair it for a second (or later) owner. Period. Fee or no fee.

IOW, B&N considers the Nook to be worthless - right out of the gate. It's 'not worth their effort' to provide repair service on a Nook.

Now I've marketed Bookeen Cybook Gen3s... I've researched what it takes to get broken devices bundled and sent back to the OEM for repair/refurbishment. It isn't that difficult. BeBook provides this service, Hanlin does, Bookeen does and so does Amazon. But B&N can't be bothered.

And you claim that my complaining about a disgusting level of customer-no-service is 'trolling'. Mayhap you should reconsider your worldview.

Derek
Don't forget that Sony will repair Sony Readers.
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