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mkhan · 08-13-2010, 10:14 AM

B & N deserves to be trashed because they have one of the worst customer services i have ever experienced. I had a few problems a while ago with some ebook i purchased from them. The customer service takes ages to get back to you and guess what, in the end they ask you to call them any way. There is 0 possibility of getting things resolved over email.

Amazon on the other hand, has always provided awesome customer service. And unfortunately for B & N there are enough people who value good customer support that are going to dump a business which takes them for granted. In today's competitive environment, not providing good customer service is committing financial suicide.

08-13-2010, 10:14 AM	#53
mkhan Junior Member Posts: 5 Karma: 10 Join Date: Jul 2010 Device: none	About B&N customer service B & N deserves to be trashed because they have one of the worst customer services i have ever experienced. I had a few problems a while ago with some ebook i purchased from them. The customer service takes ages to get back to you and guess what, in the end they ask you to call them any way. There is 0 possibility of getting things resolved over email. Amazon on the other hand, has always provided awesome customer service. And unfortunately for B & N there are enough people who value good customer support that are going to dump a business which takes them for granted. In today's competitive environment, not providing good customer service is committing financial suicide.