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Yeah I agree, I bought the EZ Reader Pocket Pro as a pre-order because Robert was a real person who could be communicated with and I liked that.
I don't believe for a second that his retirement was pre-planned by him. Someone with that kind of commitment to their customers does not just flip the light switch and leave the room.
I'm sure it is related to the difference in business management cultures between the East and West, childish issues with "face" and stuff. This situation would occur in any Asian company, not specifically Astak.
Good luck Robert, you are a great marketer, keep at it you'll be fine!
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