jenifer seems new to me - nothing wrong with that, we were all new at stuff once. she seems polite, friendly and impersonal, and impersonal isn't going to build loyalty. i would have bought my husband a sony 5" reader had it not been for robert's friendliness, the way he made sure support issues got dealt with, his grace under fire and his willingness to let us know what was really up.
if i needed a rep for my company right now, robert would be it. he wasn't your typical corporate rep - he went beyond that in ways that most companies wouldn't allow, which is sad because in reality having a rep who's a real person to clients and potential clients is just about the best thing you can do.
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Originally Posted by Logseman
I am an external observer, so to say. I don't own any Aztak products, but I've liked to follow this forum due to RobertB being a humorous ham and really passionate about his products and his job. Heck, he almost makes me buy DRM'd books from the store  I know what it means to have a great PR folk for your product only: we have one in Pocketbook too (the famous mtravellerh). People like him or Forkosigan create brand loyalty. For some reason, it's the PB sellers in the forum who fill up the extravagance quota 
Jennifer seems to be the kind of person who gets things done. She shows very clearly as well, though in less flamboyant ways, that she's serious about her commitment to her products and her customers. Time will tell, but I think someone like that can't let you down. |