I am an external observer, so to say. I don't own any Aztak products, but I've liked to follow this forum due to RobertB being a humorous
ham and really passionate about his products and his job. Heck, he almost makes me buy DRM'd books from the store
I know what it means to have a great PR folk for your product only: we have one in Pocketbook too (the famous
mtravellerh). People like him or Forkosigan create brand loyalty. For some reason, it's the PB sellers in the forum who fill up the extravagance quota
Jennifer seems to be the kind of person who gets things done. She shows very clearly as well, though in less flamboyant ways, that she's serious about her commitment to her products and her customers. Time will tell, but I think someone like that can't let you down.