Quote:
Originally Posted by bill_mchale
Obviously you have either a better credit card company than I do, or it has been quite a while since you used your credit cards for a big purchase.
A few years ago I tried to used my credit card to buy a laptop. The card was refused by the company. Now my card had been shut off before because they had seen suspicious activity on my card, but usually I found a message on my home phone informing me when I got home and discovered that the card had been off for a day or two before I tried to use it again. Well this time I called up and they told me they refused my purchase because buying a laptop was outside of my normal purchase habits. In other words, they basically told me that anytime I tried to use it for a big purchase it was going to be denied! They told me I could have called them when they denied it and they would have allowed the purchase... but this of course happening after I experienced the embarrassment of having my card rejected... and knowing that it takes about 10 minutes to get the person I needed to reactivate the card.
So, should BN have called? Perhaps, but in the arena of poor customer service, their actions don't even get them in the top 100 (or is that bottom 100?).
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Bill
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Yes, I've had pretty good luck with my cc company in that regard. I actually DID buy a laptop, from another country no less (Canada), but I contacted my credit card company ahead of time to give them a heads-up and ensure there wouldn't be any problems. Good communication works both ways, I've found.
