Quote:
Originally Posted by bjones6416
I'm gonna have to take the unpopular side here and say that I agree with the OP -- that is not how I would prefer to be notified if my account were hacked. I have a B&N account because I have the desktop reader, and if I remember correctly I had to supply a phone number to set it up. My credit card WAS hacked once with an online purchase, and my credit card company wasted no time in calling me to discuss it. If they had taken the same type action as B&N did in this case, I wouldn't have known there was a problem until the next time I tried to use it, and that isn't acceptable. B&N should have called him immediately if they were locking the account because of a hack attempt, IMO.
|
Obviously you have either a better credit card company than I do, or it has been quite a while since you used your credit cards for a big purchase.
A few years ago I tried to used my credit card to buy a laptop. The card was refused by the company. Now my card had been shut off before because they had seen suspicious activity on my card, but usually I found a message on my home phone informing me when I got home and discovered that the card had been off for a day or two before I tried to use it again. Well this time I called up and they told me they refused my purchase because buying a laptop was outside of my normal purchase habits. In other words, they basically told me that anytime I tried to use it for a big purchase it was going to be denied! They told me I could have called them when they denied it and they would have allowed the purchase... but this of course happening after I experienced the embarrassment of having my card rejected... and knowing that it takes about 10 minutes to get the person I needed to reactivate the card.
So, should BN have called? Perhaps, but in the arena of poor customer service, their actions don't even get them in the top 100 (or is that bottom 100?).
--
Bill