Quote:
Originally Posted by Patricia29
If I buy something from COSTCO, books included, and I find them to be substandard, I return them to COSTCO. When I buy books from Sony, there is no recourse.
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Yes, there is. You bought that book from Sony with a credit card. If you find the product that you bought flawed or otherwise not-as-advertised (basically, any reason that you would be justified in returning a print book for a refund), then you can ask Sony for a refund. If they refuse, simply dispute the charge with your credit card company. Chargebacks are really expensive, relatively speaking, for any company. If people started doing this when they found a number of typographical errors in the ebook or other formatting errors or issues that make the book substandard, Sony (or Amazon, or whoever) would quickly start to clean up their act. As long as people keep the mindset that "there is no recourse" and don't do the simple act of calling the credit card customer service line and disputing the charge (takes 5 minutes, and you've got your money back), the booksellers have no financial incentive to improve their product.