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Originally Posted by Elfwreck
A *good* PR move would be to ask Robert to make a final goodbye post-- "I'm fine; parting with Astak was on amicable terms that I don't want to discuss; the new crew loves the Astak readers and our customers as much as I did so I hope you all enjoy their presence at MR."...
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Too late for that. The party line wasn't believable when we first heard it (because of the way we heard it), and it wouldn't be believeable now if Robert came back and said it. The believeablitly factor is long gone.
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An *awful* PR move would be to replace Robert with someone who speaks in careful corporate-vetted language, and never seems to be personally interested, and dodges any specific questions that might cast aspersions on the company, its products, or its staff.
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I don't believe this is what is happening, either. Astak is a small company with only small "toy top" spin capability. Jenifer was put in an untenable situation to parrot the party line and I doubt strongly if she is part of the itty bitty Astak spin machine.
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Originally Posted by Elfwreck
Astak *cannot* compete with Amazon and Barnes & Noble on price or wireless access. They can't get the price breaks from ordering devices by the half-million. Their only options are to compete on features, reliability or customer service. If the customer service isn't going to be as enthusiastic and friendly as Robert's, it will need to be perfect in accountability and responsiveness instead.
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I believe Jenifer has potential to do a fine job, if not excell beyond Robert as unbelievable as that may seem.
For example: you may note that at the top of the thread she asked me to send me the email chain I had going with tech support. She immediately understood the three main points of "what is wrong with this picture." I won't relate them here, cuz I've done enuff Astak-bashing for a while. But, she GOT IT. Now we only need to see what she does with it.
What's funny to me is that if they had come out and said "Robert and Astak have parted ways due to strong differences of opinion", we probably would have said, "Well, that really comes as no surprise from what we've heard", we would have wished Robert well on his future ventures and gotten down to the serious business of sending our money in to Astak.
On the negative side, I probably wouldn't have ranted about my problems with support and would still be waiting silently fuming with my fingers crossed hoping to get my PPro back by Christmas.
Yeah, I said I had said enuff in my last post. But since Jenifer was quick to do a little something positive (actually, major as far as I'm concerned, although it didn't involve a $50 credit toward a new Plus, lol) I shouldn't keep it secret.