Quote:
Originally Posted by compusolver
Apparently you are unaware that there are many, less obtrusive ways to handle a case like that, rather than suspending a paying customer's account.
You can selectively lock out the particular IP address of the suspected intruder for instance. Or they could have temporarily limited the account and immediately sent me an email notifying me and giving instructions of what to do from there.
Instead, BN waited until I was comfortably in bed and ready to read and instead of enjoying my purchases, I was hit with an unexpected and unpleasant situation.
Then, even after providing requested id information, the situation wasn't cleared up promptly and politely.
But, I can surmise that BN checks forums like these better than its own support messages, because my Nook was working again within thirty minutes of posting this message. Now that's some serious SERM work!
|
No, shutting down an account when attempted fraud is suspected is the most effective way of protecting your account and credit card information.
Isolating an IP address and locking it out does nothing, this person can just use another ip address.
And when id theft is involved, it may be a pain in the butt to have your id verified, but they did do the right thing.