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>> ... B&N should have called him immediately ...
So what has the consumer "lost" in this scenario? A few hours without his B&N account access.
Big friggin' deal - compared to getting involved in a credit card scam case.
And as another poster mentioned - if B&N did NOT whack off the account, the same poster would be screaming bloody murder that he had to now cancel and re-establish a credit card accountnumber.
B&N acted responsibly. There is absolutely no "fault" that can be attributed to them. They were looking out for their customer's best interests.
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