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I'm gonna have to take the unpopular side here and say that I agree with the OP -- that is not how I would prefer to be notified if my account were hacked. I have a B&N account because I have the desktop reader, and if I remember correctly I had to supply a phone number to set it up. My credit card WAS hacked once with an online purchase, and my credit card company wasted no time in calling me to discuss it. If they had taken the same type action as B&N did in this case, I wouldn't have known there was a problem until the next time I tried to use it, and that isn't acceptable. B&N should have called him immediately if they were locking the account because of a hack attempt, IMO.
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