MobileRead Forums - View Single Post - Looking for help with a Kindle back issue of The New Yorker

nusilver · 08-11-2010, 05:59 PM

All,

I'm copying the text of a request I posted on KindleBoards.com after my request was met coolly by a mod over there; a member suggested I try here. Please help if you can!

All,

Recently, I sat at my kitchen table with my girlfriend, reading her Jonathan Safran Foer's "Here We Aren't, So Quickly," from the June 14th & 21st Summer Fiction Issue of The New Yorker. I wasn't trying to get all emotional, but the story just sort of swept me into it's insights about relationships and growing old together, and by the end of the story, tears were rolling down my cheeks.

I came close to tears again this morning when I went to read more of the issue on my Kindle and found out it had been removed from my device because I failed to mark it "keep." of course, the issue isn't available to download again from Amazon.com, and when I called customer service (my first time, I usually just email, but this was important to me!), the representative assured me they could send the magazine back to my Kindle, put me on hold, and then promptly came back and said "uh...I guess I didn't know our back issue retention policy. It's not letting me go farther back than July 5th." He then apologized because he couldn't help me, thanked me for my patronage, and hung up the phone.

I love my Kindle, and despite having an iPad, I recently ordered a second device for my girlfriend to read on. But this is a major disappointment! So I'm hoping to appeal to a community that I've always viewed from the outside as very passionate about their Kindles, and compassionate to users looking for help that Amazon couldn't provide them.

[EDITED OUT - MODERATOR]

Thanks in advance, guys/ladies. Also, moderators, if this topic feels too "grey," despite my assertions to the legality of DRM removal from ebooks, please allow me to edit it before removing it. This is really, really important to me.

link to the original thread: http://www.kindleboards.com/index.ph...c,32212.0.html

Thanks, in advance.

08-11-2010, 05:59 PM	#1
nusilver Junior Member Posts: 5 Karma: 10 Join Date: Aug 2010 Device: Kindle	Looking for help with a Kindle back issue of The New Yorker All, I'm copying the text of a request I posted on KindleBoards.com after my request was met coolly by a mod over there; a member suggested I try here. Please help if you can! All, Recently, I sat at my kitchen table with my girlfriend, reading her Jonathan Safran Foer's "Here We Aren't, So Quickly," from the June 14th & 21st Summer Fiction Issue of The New Yorker. I wasn't trying to get all emotional, but the story just sort of swept me into it's insights about relationships and growing old together, and by the end of the story, tears were rolling down my cheeks. I came close to tears again this morning when I went to read more of the issue on my Kindle and found out it had been removed from my device because I failed to mark it "keep." of course, the issue isn't available to download again from Amazon.com, and when I called customer service (my first time, I usually just email, but this was important to me!), the representative assured me they could send the magazine back to my Kindle, put me on hold, and then promptly came back and said "uh...I guess I didn't know our back issue retention policy. It's not letting me go farther back than July 5th." He then apologized because he couldn't help me, thanked me for my patronage, and hung up the phone. I love my Kindle, and despite having an iPad, I recently ordered a second device for my girlfriend to read on. But this is a major disappointment! So I'm hoping to appeal to a community that I've always viewed from the outside as very passionate about their Kindles, and compassionate to users looking for help that Amazon couldn't provide them. [EDITED OUT - MODERATOR] Thanks in advance, guys/ladies. Also, moderators, if this topic feels too "grey," despite my assertions to the legality of DRM removal from ebooks, please allow me to edit it before removing it. This is really, really important to me. link to the original thread: http://www.kindleboards.com/index.ph...c,32212.0.html Thanks, in advance. Last edited by Dr. Drib; 08-12-2010 at 03:26 PM.