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Originally Posted by delphidb96
I guess I'm just going to have to buy a crappy used PRS-505 and swap its e-ink display for the broken one in the Nook. (And I figure that I'll actually *save* money by doing so-it is just that I hate cracking these things open because I somehow always manage to lose a screw or two to the carpet monster.)
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How well will that work without having the waveform for the screen (or can that somehow be pulled from the 505 and used with the Nook (two different OSes).
Quote:
Originally Posted by ProfCrash
Amazon has told people whose Kindle's broke outside of warranty that they can buy a similar unit at a cheaper price but that there is no place to repair a Kindle. I have no idea if the rest of the Kindle can be reused but I doubt that Amazon is doing that. If it was that easy then why wouldn't Amazon tell people with broken screens that they can get a new screen swapped in for X dollars?
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I'd guess what Amazon does is sell them a refurb unit for about what a screen swap would cost and then takes the unit with the bad screen and sends them in batches back to Foxconn to be refurbished with new screens, etc. This way the customer doesn't have to actually wait the amount of time it takes to actually get the units back from Foxconn plus Amazon doesn't have to really have an actual warranty department that has to keep track of all these individual repairs, and it comes off as good customer service for folks to not have to wait. Good CS is something Amazon is generally known for.