Quote:
Originally Posted by compusolver
To be fair to the Nook, I don't share any of this poster's complaints. But the paltry selection of newspapers and magazines (less than 20 in all, as I recall) and the rather limited selection of books are serious considerations.
Even more serious is BN's habit of removing your paid books and "limiting" your Nook access. (See my "Nook Beware" post here). Even after a support phone call one day and a support message via their website the next day, my books are still gone and my Nook has "limited access".
And what was their reason? They say someone unsuccessfully tried to access my account several times.
I paid for these books months ago. I paid for the Nook months ago. I now have access to neither and BN refuses a refund saying I've gone past the 14 days.
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So they are trying to prevent someone from illegally using your account and you are upset with B&N? If you have not been able to provide them with the info needed to prove who you are, then they are not going to unlock it.
I know when I bricked a lost Kindle with Amazon I have to give them all the info they had on my account and an approximate time of purchase and when it was lost so they could verify I had bought the Kindle and that my story was honest. They asled for a lot of info. Probably to make sure that I had actually owned the Kindle and wasn;t trying to swindle someone by turning off their Kindle. It is about protecting the company and protecting the user.