[clintbradford]

Same exact circumstances - told from another perspective ...

I bought my Nook back in May. I've had second thoughts because I didn't really adequately research eReaders, but it's been fine.

But the real deal happened last night - After letting it sit on a shelf for a week or so, last night I decided to finish reading a book I'd purchased months before on the Nook. But it didn't happen because upon turning on the Nook, I was greeted with a message that my access was being "limited" and given an 800 number to call. Also, my purchased books were all gone. The message claimed that someone had made numerous failed login attempts and thus the account was being "limited".

Wow - Am I glad that my credit card wasn't hit with charges that weren't mine! I know my bank has a "fraud" division - but had no idea that B&N were ALSO in the business of protecting us from fraudulent use!

I called the number, the rep verified my ID and Nook S/N, and I am back online and able to read my entire library again.

I hung up from the support call, and threw my arms into the air, declaring to others in the house, "Way to shoot, Barnes & Noble!"

After the call, I sent an email to the Nook support team thanking them for what had occurred with my account. That was roughly six hours ago and still no reply - but I don't really expect one.

Imagine if someone made hundreds of dollars of illegal purchases using my credit card!

Thanks, B&N!