MobileRead Forums - View Single Post - Classic Button cracking on a "newer" Nook?

simplyparticular · 08-10-2010, 11:36 AM

Update #5- The LEFT page forward button also cracked on the original Nook and I wasn't even using it - I was using my Opus. So I'm beginning to think that the plastic is just brittle, and the pressure and the dryness of air conditioning contributes to the cracking. Which might explain why so many people are on their second or third nook, and others have no problems. So I've boxed and sent the old Nook back. The replacement Nook arrived Monday, but I haven't opened it yet. Once I have confirmation that B&N has received it and isn't going to charge me for the replacement, I'll decide what to do. I'm also waiting to see what Sony announces. If they have a glare-free touchscreen, I may sell the new Nook. At least their metal cases don't crack.

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Update #4: Late Monday, I got an email confirming that my warranty was in the system and to call CS. I called on Tuesday, and have an RMA. So 1 week, 3 calls and an email later, I have a new Nook on its way via UPS. The CSR, when closing the call, thanked me for my business and wished me well with my new Nook, and "hoped that the button wouldn't crack again." Startled, I asked him how many button cracks are they still dealing with, and he said he didn't have total figures, but he personally had handled upwards of several hundred replacements in the 3 months he's been in the Nook division, and some people were on their second or third (!) replacement nook.

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Update #3: I called on Saturday and my warranty STILL wasn't in the system. Rep was polite, but this is getting annoying, especially since there is usually a 10-15 minute hold before I get a person.

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Update #2 - No one called back on my 24 hour followup, so I called back again Thursday. The CSR was very polite, collected all my info and started to give me an RMA, but then put me on hold. He said they have a backlog of Best Buy warranties to enter in the system, and it is manually done. Until they get my warranty in the system, they won't ship a new one. So I've been told to call back in 48 hours. I guess there is a benefit to buying the Nook from B&N. Good thing my Nook isn't dead!

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Update: I contacted B&N on Tuesday night, but they said my B&N account didn't have address information on it, just a name and email, and they would contact me in 24 hours when my account updated across the system. I never got a call back yesterday or this morning, so I'll be calling this afternoon or evening.

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I just noticed a significant (1/4") crack in my right page forward button, and another tiny one starting just below it.

Since I prefer the touch swipe for silent page turns, it was a bit of a surprise. Frankly, I think I have only used the right page forward to page through the Library & Document lists. When I do use the buttons in a book, I use the left side.

I got my Nook as part of the Father's Day promotion, with the $50GC, and it came in the new all-paper box, so I thought I was part of the "new" batch of Nooks that would avoid this problem.

Has anyone else had a "newer" Nook crack?

08-10-2010, 11:36 AM	#1
simplyparticular Guru Posts: 610 Karma: 1395952 Join Date: Jul 2008 Location: New York Device: Oasis 3 & GlowLight 4	Button cracking on a "newer" Nook? (includes Best Buy warranty delay) Update #5- The LEFT page forward button also cracked on the original Nook and I wasn't even using it - I was using my Opus. So I'm beginning to think that the plastic is just brittle, and the pressure and the dryness of air conditioning contributes to the cracking. Which might explain why so many people are on their second or third nook, and others have no problems. So I've boxed and sent the old Nook back. The replacement Nook arrived Monday, but I haven't opened it yet. Once I have confirmation that B&N has received it and isn't going to charge me for the replacement, I'll decide what to do. I'm also waiting to see what Sony announces. If they have a glare-free touchscreen, I may sell the new Nook. At least their metal cases don't crack. ++++ Update #4: Late Monday, I got an email confirming that my warranty was in the system and to call CS. I called on Tuesday, and have an RMA. So 1 week, 3 calls and an email later, I have a new Nook on its way via UPS. The CSR, when closing the call, thanked me for my business and wished me well with my new Nook, and "hoped that the button wouldn't crack again." Startled, I asked him how many button cracks are they still dealing with, and he said he didn't have total figures, but he personally had handled upwards of several hundred replacements in the 3 months he's been in the Nook division, and some people were on their second or third (!) replacement nook. +++ Update #3: I called on Saturday and my warranty STILL wasn't in the system. Rep was polite, but this is getting annoying, especially since there is usually a 10-15 minute hold before I get a person. +++ Update #2 - No one called back on my 24 hour followup, so I called back again Thursday. The CSR was very polite, collected all my info and started to give me an RMA, but then put me on hold. He said they have a backlog of Best Buy warranties to enter in the system, and it is manually done. Until they get my warranty in the system, they won't ship a new one. So I've been told to call back in 48 hours. I guess there is a benefit to buying the Nook from B&N. Good thing my Nook isn't dead! +++ Update: I contacted B&N on Tuesday night, but they said my B&N account didn't have address information on it, just a name and email, and they would contact me in 24 hours when my account updated across the system. I never got a call back yesterday or this morning, so I'll be calling this afternoon or evening. +++ I just noticed a significant (1/4") crack in my right page forward button, and another tiny one starting just below it. Since I prefer the touch swipe for silent page turns, it was a bit of a surprise. Frankly, I think I have only used the right page forward to page through the Library & Document lists. When I do use the buttons in a book, I use the left side. I got my Nook as part of the Father's Day promotion, with the $50GC, and it came in the new all-paper box, so I thought I was part of the "new" batch of Nooks that would avoid this problem. Has anyone else had a "newer" Nook crack? Last edited by simplyparticular; 08-26-2010 at 05:26 PM.