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New ticket?
Did they specifically mention that we need to acquire a new ticket? I just called and the rep explained that it wasn't necessary. Perhaps because I already have one open? But didn't everyone here have an open ticket as well with Sony Rewards customer service?
One thing's for certain, I'd normally be raising hell in these types of situations except that everyone I've spoken to at customer service have been so darn polite and nice. Is that pretty much everyone's experience?
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