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Originally Posted by vaughnmr
The OP mentioned returning the Nook to the wrong address, one noted on the web site titled "returning items to B&N". It's actually an easy thing to do.
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Yeah, I looked at the page. This is what it says.
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eturns are accepted within 14 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition), and Toys & Games can be mailed with the original packing slip to:
Barnes & Noble
Returns Department
1 Barnes & Noble Way
Monroe Township, NJ 08831
Please Note: nook returns are not accepted at the address above, and no refunds will be approved to nooks sent there. See our Returning nook details.
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The Returning nook details is a link to the bottom of the page:
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Returning nook
You can return nook within 14 days of receipt. Either call 1-800-THE-BOOK (843-2665) for a return authorization, or return it to a Barnes & Noble store.
Please note: if you do not call for a return authorization number and send the nook to the wrong return center, no refund will be provided and your nook will not be returned to you.
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It seems pretty clear to me.
There are certainly customer service aspects in which Amazon seems to be better than B&N (like, EMAIL responses to any tech difficulties with nook or e-books) but this one seems kind of lame.