Quote:
Originally Posted by maxbookworm
OK -- I'm afraid that was too easy. I bought a new PRS-600 from PC Richard last week and the unit does fade in the sun. So I bit the bullet and called Sony Support today for the Advanced Exchange. All I did was mention the sun fade issue and ask for an exchange and the Sony rep immediately started collecting my info: date purchased, name, address, serial number, credit card, etc. Absolutely *no* runaround about whether sun fade is an issue or not. Then he gave me an email address to forward my receipt to, and reference number, and that was it! Will I really have a new Sony Reader on my doorstep tomorrow? We shall see.... Fingers crossed that it doesn't fade!
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What's that advanced exchange?
I tested my unit last Saturday under the sun and noticed it does fade (not as bad as the pictures posted in this thread, but it does fade, I'd say about 20% dimmer under the sun). So, my unit being 2 months old and still under warranty, I called Sony. But I need to wait for a prepaid label (that I'm guessing they'll send me) and then send them the unit to Laredo, TX.