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It's actually very unprofessional of B&N. If a package is delivered without an RMA # on it, it should be refused (which normally result in the package being returned to the sender). And the old excuse that they don't have time to inspect incoming packages because they don't have time to check that many packages is also lame; it sets them up for refused damage claims if damage was visible from the outside. I worked in warehousing, including shipping and delivery, for 30 years and we never accepted anything without first inspecting for visible damage. If UPS, for example, dropped a hundred packages off (and that was a typical delivery for us), the driver got to cool his heels for a few minutes while we went through each package to verify it was being delivered to the correct address (we probably had a dozen delivery points in the Phoenix metro area) and to check for visible damage. It really didn't take all that long. UPS hated it but that was just too bad.
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