[pendragginp]

http://ilmk.wordpress.com/2010/08/07...eps-your-nook/

At the top of the Returning Items Bought from Barnes & Noble.com section, there is an address. Many people are just going to see that address, and send a NOOK back to it. You get 14 days to try a NOOK…you get thirty for a Kindle.

Here’s the strange part, though:

“Please note: if you do not call for a return authorization number and send the nook to the wrong return center, no refund will be provided and your nook will not be returned to you.”

That’s right. If you happen to return the NOOK to the wrong address (an easy mistake to make, in my opinion) at Barnes & Noble, they just keep it.

How hard would it be for them to let the other return center know? Okay, maybe they charge you five bucks to send it over there. Nope. They just keep your $199 (or $149 for wi-fi only) device, and don’t credit you anything for it.

That seems crazy to me. I mean, if you accidentally returned your NOOK to a Home Depot, I figure they would call you and let you know you sent it to the wrong place.

Remember, on the Barnes & Noble thing, it’s the same company. It’s just a different address. Not only does it seem like common courtesy, it seems like good business sense. Why say, “Finders keepers, ha ha!” to somebody you presumably want to buy things from you in the future?