Okay, should you ever have a problem with software version 3.2 I have the fix, I got it here as well, so this may be a re-post, but with added info.
It kind of sucks, and is an awful pain, but here is what you do. First, you need to 100% un-install it, Some files are hidden, go here
https://www.mobileread.com/forums/sho...d.php?p=572838, that thread is earlier in this post, but some information is missing.
find those files and where to locate them. Once uninstall is complete, download software version 2.5 which can also be found on that link.
Install version 2.5, and open it up. Nothing will be in your library (this sucks) but you can rebuild it. However the new Readers can't sync on 2.5, so when it asks if you want to upgrade to the newest, go ahead and do it. After the new install is complete, do a format of the onboard memory of the reader to wipe all books because the new 3.2 or greater software will not allow them to be recognized by the library. Re build your library, and sync, and there you go. Took me some time to figure all this out. but it is a life saver.