[eGeezer]

Okay. Seems I'm the king of poor timing, here.

I learned after trying to contact them last Friday morning when I was within 30 miles that they aren't open on Saturdays (I finally got an email from "support" on Tuesday telling me so, but the email didn't include an RMA even tho I had explained the screen was broken and repair is the only option, so I gave up and waited til I got home.)

Since my sole complaint is the total silence in response to two phone calls which should have at least gotten me the information that they were closed on Saturday, I've decided I should at least wait for an example of true poor customer support, rather than bad timing, before abandoning Astak completely.

So of course, I got home from vacation late Friday night and here it is another Saturday allowing me the opportunity to wait til Monday to contact them again.

And now here is another choice to be made -- spend $200 on the latest and greatest EZReader Plus, or send the PPro in for repair? Warranty sez at least $95 for a new screen plus I own the shipping both ways. With the Plus not available til Aug 14, of course, there is no telling which would get to me sooner -- the "repaired" PPro, or the new Plus.

Although I waffled a bit about maybe getting a $149 nook rather than paying $100+ for repairs and then waiting to see how long it would take, doing further research I still feel Astak is still the better choice for my purposes. And buying a nook cover would make the price difference a wash, anyway, now that the Plus price has been announced. Of course, I saw that the Sony Pocket Edition was down to $149 as well, and with a metal case, perhaps my screen wouldn't have broken. hmmm.

So I have all weekend to decide: $100+ for repairs or $200 for new. Of course new would be 1" bigger, but it would be NEW, lol.