Quote:
Originally Posted by luluching
Help! I also experience the same problem. I had my reader for about 2 months and I always handle it with care. Never drop it, but suddenly as I open my reader there is a vertical line appear. I had reset it and the line doesn't disappear.
I was so devastated. I live in here in Philippines and I need to ship it back to US for repair.
Just want to know how long is the repair for this? Can anyone help me where do I email and contact the sony support?
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I looked on the Sony website to find out how to return the eReader. They sent me written confirmation that they had received it and then the bill for the repair came through in about 2 weeks. I had to contact them to confirm whether I wanted them to continue with the repair.