Quote:
Originally Posted by ATDrake
No need to be Adobe to make complaints. People who've run into the ADE issue have been unhappy about that, when they've been able to login in the first place, that is.
Apparently it is now a known issue that an update fix is being worked upon, but someone really ought to have done their usability testing before release.  |
Here's the official response from B&N:
http://bookclubs.barnesandnoble.com/...ues/m-p/603383
Quote:
Re: Login Issues
Dear Valued Users, I am the Product Manager on the application and am truly sorry about the issues you are having. I've been working with our Technology team to devise a troubleshooting plan that can help each person. Below is the background of creation process that might shed some light on the issue. However, if it doesn't, please email me privately with your account information (email address and password) and we'll resolve it from there. Thank you again for your patience!
NOOKstudy requires both a BN.com and Adobe account. They can be the same or different, but must be unique (i.e. you can’t have more than one BN.com account tied to the same Adobe ID or vice-versa). Adobe does not currently permit more than one Adobe ID on a computer. So when you install NOOKstudy on your computer, the application automatically detects whether or not your machine is registered.
If we don’t detect an Adobe ID on the computer, we offer to create one for you using the same credentials as your BN.com account. In doing that, if Adobe tells us you actually DO have an Adobe ID using that same email address, we prompt you for the password. If you’ve forgotten the password, simply click the ‘Forgot Password?’ link to obtain it. Adobe will email you the password and then you can enter it. (If you change it, please close the application then re-open it so we can grab the latest information.)
If we do detect an Adobe ID on the computer, we display that ID to you in the screen (you don’t need to do anything). If you try to tie that Adobe account to a different BN.com account than the one on record, you will receive an error that the computer already has an active account and you must call customer service.
If this computer used to belong to someone else who perhaps forgot to remove the Adobe ID and you’re really stuck, here’s one last back-door trick that will help you on a PC:
- Open the application, holding CTRL+SHIFT down while right clicking on the top right of the app.
- Choose ‘About NOOKstudy’.
- Click the ‘deactivate’ button (you’ll see your current Adobe ID email in parentheses) and confirm it is ok.
- Close the application.
- Open it again and sign in – the machine is no longer authorized.
(On a MAC, install Adobe Digital Editions and then hit Command + Shift + D to de-authorize the machine. Then close NOOKstudy and try again.).
We are certainly aware of the complexities of this process and are working towards a better solution in the future. Thanks for your patience.
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