Quote:
Originally Posted by Nate the great
I don't know about you, but the fact they expect the customer to regularly upgrade the firmware really pisses me off.
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Given the number of people can even program the timer on a VCR, expecting them to upgrade to the latest version of software boggles my mind.
I can imagine the tech support center steps...
Do you have a PC with MS Windows XP/VIsta and a CD-R drive and a high-speed connection?
No? We'll send you a CD if you're in warranty, just send us $20 shipping and handling.
You have one?
Turn on the computer
Open a Web Browser
Go to
www.Manufacturer.com
go to downloads
find your model number
download the firmware
go to another web site
download alcohol120
burn a CD from that image
put the CD in the DVD drive. (Hit the magic key sequence?)
Wait, let's hope it didn't break anything.....
How long do you think it would take to walk a non-technical person through the steps?
I expect my PC to need care and feeding. I don't expect my Toaster, Refrigerator or DVD player to need regular updates.
The big box policy of not allowing returns on opened items is just the icing on the cake
