Quote:
Originally Posted by VentureForth
OK - getting frustrated with Augen. Rather than deal with the issues Mark, the Tech at Augen who has started the forums at augen.lefora.com, would rather close threads than answer the increasingly upset masses.
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I understand your frustration, but I still think the better way to get through to "Mark" is through the support page at Augen.
http://augen.helpserve.com/index.php
I usually get an answer within hours by email, even if it's not terribly enlightening. At least I know he's read my question or complaint. I am, of course, assuming that Mark and marktech are the same person. I see the forum as more of a place for users to commiserate with one another rather than as a means to communicate with the Augen technical staff.
I realize that Augen is a small company, but that's no excuse for unprofessional behavior. The recent TB firmware update, for example, still isn't on Augen's server, and it was left to the users to spread the word among themselves where to find the file and how to install it. That's not how it should be.