Amazon's Customer Service now really pisses me of.
I contacted them multiple times, and alway get a simple blabla answer.
I told them, I am a reader of this Forum, and know of people in Germany, with International Kindle Devices, and that those people can google and browse with their Kindles - and I can't, and I asked them: why?
I get the same answer every time: currently not available. It's like a predefined textsample, I feel like they don't even read what I write.
Why I think that? Well, here's a copy of what I wrote:
Quote:
Richard Dawkin's The God Delusion has some links to the author's and other Web Pages with more information.
Now, I know you've answered me before, that the experimental browsing is currently not available in my country (Germany).
However, as a regular reader of the MobileRead forums and the Kindle World Blog, I know about other Kindle users in Germany, some of them near Munich were I live, that can access the web, so I know that it is possible somehow.
You can take a look at my ordering history, I bought a lot of books on atheism, and sometimes I just want to do a quick google search on some viewpoints or statements, not all are covered by Wikipedia.
Is there really no way to get the access? As I understand from the product page / country specific information for the latest Kindle 6", social networking features are not available for my country (Germany) - but there is no mention of the experimental browsing not working or being restricted to Wikipedia only. So if I understand this correctly, with the latest Kindle 6" customers in Germany do have web access? For Facebook or Twitter, I don't care, but I really like to be able to google occasionaly, or take a glance at the local news headlines.
Thanks for your help!
Regards,
Pascal
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And this is the answer:
Quote:
Hello,
I'm sorry to inform you that internet access using the Web Browser through Whispernet using your Kindle's 3G connection is not available in Germany, however most you can access Wikipedia.
You'll find helpful information on our Using Kindle If You Live Outside the United States Help page (http://www.amazon.com/kindleinternationalsupport).
I hope this information helps. We look forward to seeing you again soon.
Did I solve your problem?
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Now see what I mean, and why I think they don't read? I asked very specific questions on Kindle 3, they ignored it.
This is going to be a never ending story I guess......
By the way, their answers always include
Quote:
Did I solve your problem?
If yes, please click here:
xxx
If no, please click here:
xxx
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I clicked no, so, to be continued....