[mbelec]

This may not be the right area to post this but I wanted to share a GOOD experience with a store. I bought my daughter a Sony PRS 600 in February at Walmart that has been problematic in the past 2 months. It needed hard resets almost every time you turn it on, and had the fade in the sun problem. Sometimes she'd open a book and the whole thing would be there, other times only the first page would open. She wasn't using the reader much but hadn't let on as to why until I asked. I knew this wasn't normal as this is the third PRS600 we have purchased and the other 2 have had no problems.

I emailed Walmart about any warranty, etc. I had assumed they'd tell me to contact Sony, which most places would have done. Instead, they're mailing us a new reader today (I emailed them Saturday) and have sent a return postage slip for us to use to return the old one. No questions asked.

I just thought this was extraordinary customer service and that I needed to share with my fellow mobilereaders.