Quote:
Originally Posted by clintbradford
I would not let such a "problem report" go on for two weeks without additional intervention. And I certainly would not NOT re-contact Kobo but post a complaint in a messagegroup like this. I would rather get my problem handled, rather than look for sympathy.
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If customer service is efficient then a customer should not need to intervene.
I also value people posting their own experience with a company, negative or positive. I do not believe people who post a complaint are looking for sympathy at all, but rather just wanting others to know of their experience. People can then choose to take this on board or leave it.
Also posting a complaint on a forum such as this one where there is Kobo Staff presence could be seen as getting a 'problem handled'. Companies don't want negative feedback out on the web and so often will take action to resolve any issues.